Despite the fact that this isn't the keyfactor for you to distinguish a dependable hosting provider from a bad one or a reseller from a real provider, the option to call and communicate with a live person is an indicator that you aren't dealing with a one-person company and that you can reach somebody whenever you need assistance. The phone support for web hosting services may vary from general to expert, thus the problems that can be resolved through a call vary based on the specific provider. In the general case, these issues are simpler and include billing or first level tech issues as more complex problems often need a support ticket where both you and the administrators can track what is going on with a particular issue. However, the option to phone call your service provider can save you lots of time and efforts for the countless tiny problems which will eventually appear when you manage your hosting account.

Phone Support in Hosting

We know that the option to communicate with a live consultant is rather important, for that reason we have three support lines all around the world (UK, USA and Australia) and you'll be able to contact us over the phone for 14 hours every day. In case you consider acquiring one of our Linux hosting, for example, you'll be able to phone us and find more about our services before you order so as to be sure that we match all of the system requirements for your web sites. Following the order, you'll be able to call us about any sales or billing problems you may experience, or get any type of general or basic tech info you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical issues you will have to use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hours per day as a part of the support services for each semi-dedicated server plan that we supply. Due to the fact that some issues are more difficult and time-consuming, you may have to open a ticket in case you experience such a problem, but for all of your billing, general or minor technical issues you can always phone us and we will help you instantly to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our innovative cloud platform or you are able to receive any other general information about our semi-dedicated services. We now have local phone numbers in the United States, the United Kingdom and Australia plus a global number, therefore you'll be able to call the one which is closer to your region.