If you’ve bought a hosting package and you’ve got some enquiries regarding a concrete feature/function, or in case you’ve confronted a certain difficulty and you need assistance, you should be able to touch base with the respective support team. All hosting companies deploy a ticketing system regardless of whether they provide other ways of contacting them apart from it or not, due to the fact that the best way to tackle an issue most often is to post a ticket. This type of communication makes the replies sent by both parties easy to follow and allows the tech support team members to escalate the situation if, for example, an administrator must intervene. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will have to use at least two separate accounts to contact the client support team and to actually manage the hosting space. Constantly logging in and out of different accounts can often be a burden, not to mention the fact that it takes a very long time for the majority of hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Hosting

With a hosting from us, you’ll never have to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while browsing your website files or configuring different account settings. The ticketing system is being monitored 24x7 by our technical support staff and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. In stark contrast with some hosting companies, we do not charge extra for using the ticketing system, so you can contact us as often as you like and ask for info regarding any billing or technical issue. Plus, you can read a selection of educational articles, which will help you tackle the most commonly encountered problems yourself.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you want to get in touch with our client service team, you will be able to submit a trouble ticket straight from your Hepsia Control Panel instead of going through a completely different tech support platform like you will need to do with the majority of web hosting companies on the market. Our integrated ticketing system will permit you to open a new ticket without any hassle and to search through older tickets using a clever search filter. Also, you will be able to read the applicable knowledge base articles that our system will offer you based on the problem category that you select for your new ticket. You can perform all of the aforementioned things without leaving your Hepsia Control Panel at any moment, which implies that in case you come across any challenge or have a query, you can touch base with our technicians and solve the given problem in less than sixty minutes using one single platform.